Sam Reeves

Modern Operations Contributor

Millennial electrician who left a 40-person commercial shop to start his own residential service company. Writes about CRMs, online reviews, AI tools, and the operations side most older guys roll their eyes at.

Articles by Sam Reeves

GuidesMay 15, 2026

Your Field Service Software Has a Customer Portal. Use It.

Stop ignoring the customer portal sitting in your field service app. It's already paid for — and it's losing you jobs every week you leave it blank.

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