Trade
Pool Service
Articles for pool service shops running 1-10 people. Pricing, hiring, customer disputes, and the parts of the business they never teach you.
Maintenance Plans Sound Great. The Math Is Harder Than You Think.
Recurring revenue memberships can trap small shops in low-margin callbacks. Here's how to price and run a maintenance plan that actually works.
Your Dispatcher Role Doesn't Exist Yet. That's the Problem.
Running dispatch out of your own head is capping your revenue. Here's when and how to make it a real role — before you think you need to.
Your Best Customers Are a Life Event Away From Gone
Long-term customer loyalty dies when they do — or move. Here's how to turn relationships into business assets before that call comes.
Your Scheduling Software Isn't the Problem. Your Logic Is.
If your dispatch board stays a mess no matter what software you try, the problem isn't the tool — it's the scheduling logic you never built.
Service Work vs. Install Work: You Can't Run Both the Same Way
Running service calls and installs with the same crew and pricing model is a margin killer. Here's how to separate them before they drain you.
Your Techs Are Losing 90 Minutes a Day in the Truck
Windshield time is killing your margins and you're not tracking it. Here's how to measure it, price for it, and cut it with smarter scheduling.
Your Field Service Software Has a Customer Portal. Use It.
Stop ignoring the customer portal sitting in your field service app. It's already paid for — and it's losing you jobs every week you leave it blank.