Trade
GC / Remodel
Articles for gc / remodel shops running 1-10 people. Pricing, hiring, customer disputes, and the parts of the business they never teach you.
Stop Running a Tab for 'Good Customers' — It'll Break You
Trusted customers who ask you to bill later aren't showing loyalty — they're using yours. Here's why deferred billing quietly wrecks cash flow.
Retainage Is a Cash Flow Killer — Price It Like One
Retainage looks standard until it's 90 days past substantial completion. Here's how small shops get buried — and how to price for it.
Your Break-Even Number Is Wrong (And It's Killing Your Prices)
If you're pricing jobs off last year's overhead, your break-even is already wrong. Here's how to calculate the real number before you quote another job.
How to Collect When a Customer Won't Pay Final Invoice
Stop chasing calls that go nowhere. Here's the exact sequence small contractors use to collect on unpaid final invoices — including when to file a mechanics lien.
Your P&L Shows Profit. So Why Is Your Account Empty?
If your books show profit but your bank account is always tight, your P&L isn't lying — it's just not built for running a business. Here's what's missing.
You're Not Bad at Estimating. You're Bad at Closing the Loop.
Most trade shops lose money on jobs they thought were profitable. The fix isn't better quoting — it's a 10-minute post-job review you're skipping.
Stop Using Multiple Phone Numbers to Track Your Marketing
Call tracking numbers hurt your Google rankings and confuse customers. Here's how to track lead sources without fracturing your phone presence.
Stop Texting Customers From Your Personal Number
Texting customers from your cell feels personal. It's actually killing your ops, your records, and your time off. Here's what to do instead.
Your Gross Margin Is Lying to You Without Job Costing
Your P&L shows profit but your account is empty. Job costing reveals which service lines are bleeding you dry — and most owners are afraid to look.
Your Intake Process Is Losing You Jobs (Not Your Reviews)
Ads and reviews get customers to call. A broken intake process makes them hang up and call your competitor. Here's how to fix the leak.
Cost Per Lead Is a Vanity Metric. Track This Instead.
Your Google Ads dashboard shows cheap leads. Your bank account disagrees. Here's the marketing math small shops actually need to run.
Hiring Family in Your Trade Business: Set Rules or Pay Later
Family hires can save your shop or blow it up. Here's what no one tells you before you put a relative on payroll.
Why Your Overhead Allocation Is Lying to Your P&L
If you split overhead evenly across jobs, you're flying blind. Here's how to allocate correctly — and which jobs are quietly losing money.
The Big Job Trap: Why Large Contracts Kill Small Shops
That big contract looks like a breakthrough. It might be a cash flow death spiral. Here's how to know before you sign.
Your Labor Burden Rate Is Wrong — Reprice Before You Hire
Hiring your next tech will break your pricing unless you recalculate labor burden first. Here's the math most trade owners skip.
Your Cash Flow Problem Isn't Collections — It's Your Draw Schedule
Chasing invoices won't fix your cash flow. The real problem is when you ask for money. Here's how to restructure deposits and draws before you start the job.
Why That Big Builder Account Will Bankrupt You
One builder account saved your schedule and killed your cash flow. Adam Smith learned this in October 2008. Here's what he wishes someone had told him.